Privacy Policy
Your privacy is important to us. This policy explains how we handle your personal information.
Last updated: May 2, 2026
1. Information We Collect
Information you provide directly
- Name, email address, and phone number when creating an account or registering for events
- Booking and reservation details
- Messages and inquiries sent through our contact forms
- Newsletter subscription preferences
Information collected automatically
- Browser type, device information, and operating system
- IP address and general location data
- Pages visited and interactions with our website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
Provide our services
Process event registrations, manage bookings, fulfill product orders, and maintain your account.
Communicate with you
Send event confirmations, booking updates, order notifications, and respond to your inquiries.
Improve our services
Analyze usage patterns to enhance our website, events, and overall customer experience.
Marketing (with your consent)
Send newsletters and promotional content about upcoming events and products, only if you have opted in.
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it:
- Encrypted data transmission using SSL/TLS technology
- Secure password hashing for user accounts
- Restricted access to personal data — only authorized staff can view your details
- Masked personal information on public-facing pages (e.g., event waitlists)
- Regular security reviews and updates
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: Trusted third-party services that help us operate our website (e.g., email delivery, payment processing)
- Legal requirements: When required by law, regulation, or legal process
- Protection: To protect the rights, property, or safety of Adventurers' Hall, our users, or others
5. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Essential cookies: Keep you logged in and maintain your session
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Help us understand how visitors use our website so we can improve it
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your account and associated data
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
When your data is no longer needed, we will securely delete or anonymize it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
We will notify you of any significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Questions about your privacy?
If you have any questions or concerns about how we handle your data, we're here to help.